To enhance our service quality, we have moved our support service to Synology Account: https://account.synology.com
Please sign in to your Synology Account to report your questions, our support engineer will assist you shortly.
Do you need to use Synology's Internet services in China?
Yes, I need to use Synology's Internet services in China
* You will proceed with the Chinese phone number verification in the next step.
No, I do not need to use Synology's Internet services in China
* You need to change your location in your profile to a location other than China. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account.
Please make sure the following phone number belongs to you:
Yes, this is my phone number
No, I wish to change my phone number
Verify Your Phone Number
Change Your Location
Phone number verified successfully
Your phone number was verified successfully. All your data are stored on Synology Account China Site (account.synology.cn) now. Enjoy our services!
Location changed successfully
Your location was changed successfully. Enjoy our services!
Are you sure you want to stop the phone verification process and sign out from your Synology Account?
Welcome to the new Synology Account!
Assistance is Just One Step Away
We have integrated our support services to comply with the updated data privacy regulations in the European Union. Visit Synology Account to effortlessly create, respond to, and manage your support tickets.
Take Control of Synology Services
Find and manage your purchase history, add-on licenses, and remote access information.
An Extra Layer of Security
Enhanced security with an optional two-step authentication* to keep your information safe.
*Synology Secure SignIn is recommended.
Before you start…
Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first.