To enhance our service quality, we have moved our support service to Synology Account: https://account.synology.com
Please sign in to your Synology Account to report your questions, our support engineer will assist you shortly.
Enter your password
Please create a password first
Password is required to use this service. Please create a password for your Synology Account first.Enter your password
Please create a password first
Password is required to use this service. Please create a password for your Synology Account first.
The system is processing. This might take a few minutes. Please wait.
Do you need to use Synology's Internet services in China?
According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China.
Yes, I need to use Synology's Internet services in China
* You will proceed with the Chinese phone number verification in the next step.
No, I do not need to use Synology's Internet services in China
* You need to change your location in your profile to a location other than China. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account.
Please create a password first Password is required to use this service. Please create a password for your Synology Account first.
Check your email
A 6-digit verification code was sent to .Please enter the code below to proceed. If you didn't receive the code, please check your spam folder.
Verification code
Create your password
A strong password helps prevent unauthorized access to your Synology Account.Password set up successfully You have successfully created your password. Continue to complete the settings now.
Please make sure the following phone number belongs to you:
According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification.
Phone number
Yes, this is my phone number
No, I wish to change my phone number
Verify Your Phone Number
Please obtain and enter the verification code to bind your phone number.
Change Your Location
If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred.
Phone number verified successfully
Your phone number was verified successfully. All your data are stored on Synology Account China Site (account.synology.cn) now. Enjoy our services!
Location changed successfully
Your location was changed successfully. Enjoy our services!
Are you sure you want to stop the phone verification process and sign out from your Synology Account?
You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete.
Welcome to the new Synology Account!
The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices.
Assistance is Just One Step Away
We have integrated our support services to comply with the updated data privacy regulations in the European Union. Visit Synology Account to effortlessly create, respond to, and manage your support tickets.
Take Control of Synology Services
Find and manage your purchase history, add-on licenses, and remote access information.
An Extra Layer of Security
Enhanced security with an optional two-step authentication* to keep your information safe.
*Synology Secure SignIn is recommended.
Before you start…
Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first.
